Privacy Policy

This Privacy Policy explains how Lens & Light handles personal data in connection with its website, inquiries, bookings, photography services, and related delivery processes.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Contact Details

Email contact

[email protected]

Telephone contact

+41 78 602 88 62

Postal address

Feldheim 4, 6023 Rothenburg

Privacy inquiries

Data category

Data We Collect

We may process contact details, inquiry content, project information, booking preferences, payment-related records, communication history, and technical data such as device and usage information. For photography projects, this may also include product descriptions, shot lists, reference materials, selection choices, and delivery preferences provided during planning, production, review, and file delivery.

The categories of data collected depend on how users interact with the website and booking process.

Collection source

Sources of Data

We collect personal data when you submit an inquiry, request a quote, arrange a planning call, communicate by email or phone, review sample setups or proof galleries, or complete a booking. We may also receive information from payment processors, file delivery tools, and website systems that record basic technical and usage data.

Most information is provided directly by users; some technical data is generated automatically.

Cookie usage

Types of Cookies

We may use session cookies to keep the site working during a visit, functional cookies to remember preferences, and limited analytics or performance cookies to understand site use and improve reliability. If third-party tools are used for booking, payment, or file delivery, those services may place their own cookies according to their settings.

Cookie use is limited to operational, functional, and basic analytics purposes.

User control

Cookie Controls

We use standard cookie controls where available and may rely on browser settings to limit or remove cookies. Disabling cookies may affect form handling, session features, or gallery access. Where a cookie banner or preference tool is available, it should be used to manage non-essential cookies.

Cookie settings can usually be adjusted through browser controls and similar device tools.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess project scope, prepare quotes, plan product counts and shot lists, confirm session logistics, manage sample setup approval, produce and edit images, deliver galleries and files, process payments, maintain records, improve website performance, and meet legal or accounting obligations. Where relevant, we also use business usage notes and selection-gallery information to manage the agreed image license and delivery workflow.

Processing is limited to the ordinary operation of the studio and website.

02 · Sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communication, payment processing, file storage, gallery delivery, and similar operational tasks. These recipients are expected to use the data only for the services they provide and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosure

We may disclose personal data when required to comply with law, court orders, lawful requests, tax or accounting obligations, or to protect our rights, property, or safety. Any such disclosure is limited to what is reasonably necessary for the stated purpose.

Disclosure to public authorities is limited to situations where a legal duty applies.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. You may also object to processing in limited circumstances and ask for clarification about how your data is used.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To make a privacy request, provide enough information to identify the relevant interaction or record and describe the change or access you are seeking. We may ask for additional details to verify the request and to determine whether any legal or contractual limits apply.

Requests are reviewed before action is taken to protect confidentiality and prevent misuse.

Data Retention

Retention of Data

We keep personal data only for as long as needed to manage inquiries, bookings, project delivery, billing, support, and legal or accounting obligations. After that, data is deleted, anonymized, or archived in a limited form where retention is still required or permitted.

Retention depends on the purpose for which the data was collected and any legal recordkeeping duties.

Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in force is the one published at the time of your visit or interaction, unless a later version is stated to apply.

We may revise this policy to reflect operational, legal, or technical changes.